Patient Experience & Clinic Operations Coordinator (Holistic Medicine)

Location: 1910 Prospector Avenue, Park City, UT (Extremely Transit Accessible—just a 1-minute walk from the Lot G bus stop!)

Compensation: $18.00 - $22.00 / hour base pay + Excellent Bonus Structure

Job Type: Full-Time (Approx. 35 hours/week)

About Our Practice:

Opening in late November, our state-of-the-art clinic at 1910 Prospector Avenue brings elite functional and holistic medicine to Park City. Offering services ranging from advanced regenerative therapies (peptides, hormones, etc) to holistic biological coaching and functional testing, we treat the root cause of illness rather than merely suppressing symptoms. We are seeking a highly organized, radiant, and motivated Patient Experience Coordinator to serve as the welcoming face and operational backbone of our new practice.

Why Transition from Retail to Our Clinic?

If you are currently working in natural foods, premium grocery supplement departments, or high-end health retail, and are seeking a career upgrade, this is your opportunity. Step away from unpredictable retail schedules, corporate bureaucracy, and holiday chaos. Join a private, close-knit medical team where your existing knowledge of natural health will be valued, your schedule will be stable, and your income will grow alongside the clinic's success.

Your Role & Core Responsibilities:

As the operational heart of the clinic, you will ensure the practice runs flawlessly so our practitioners can focus entirely on patient care.

• The First Impression: Arrive early each morning to orchestrate the clinic environment, ensuring a pristine, welcoming, and calming aesthetic before the first patient arrives.

• Communications Excellence: Act as the enthusiastic voice of the clinic. Adhere to our strict "two-ring" phone policy, enthusiastically educate prospective patients on our unique services, and inspire them to schedule their initial consultations with our lead practitioners, including Dr. Jill Morcroft.

• Schedule Management: Expertly navigate our electronic health record (EHR) system to optimize practitioner schedules, coordinate complex follow-ups, and manage telehealth and in-person bookings.

• Nutraceutical & Supplement Management: Take complete ownership of our clinical-grade supplement inventory. You will track stock, facilitate patient purchases, guide patients through product benefits, and actively drive retail growth.

• Operational Flow: Command the front desk by handling check-ins, check-outs, payment processing, and proactive administrative problem-solving to ensure a frictionless experience.

The Ideal Candidate Profile:

• Background: Previous experience in holistic health, natural supplements (e.g., premium health food stores), luxury hospitality, or medical front-desk operations is highly preferred.

• Personality: You possess a warm, radiant energy. You are unflappable under pressure, highly organized, and naturally proactive. You inherently solve problems before they escalate into operational headaches.

• Skills: Exceptional phone etiquette, robust computer literacy, and the cognitive agility to quickly master medical scheduling software.

• Values: A genuine, demonstrable passion for natural health, functional medicine, and assisting others in optimizing their longevity and wellness.

Benefits & Compensation:

• Competitive base pay ($18-$22/hr) based on experience.

• Excellent Bonus Structure: In addition to your base pay, you will earn a an excellent bonus structure tied to the clinic's overall revenue and growth targets.

• Predictable, daytime operating hours.

• A serene, health-focused, and supportive work environment.

• Stress-free commuting: Our office is located just a 1-minute walk from the Lot G bus stop, making it seamless to commute for free via the High Valley Transit and Park City Transit networks from Heber Valley or Salt Lake City.

To Apply:

Please submit your resume along with a brief cover letter (and a short video introduction) articulating your passion for holistic health and explaining why your personality is the perfect fit to seamlessly manage our front office. Email to [email protected]