InvitedHome is adding an Assistant General Manager to our amazing Park City team. This is a hands-on leadership role supporting the General Manager in overseeing the day-to-day operations of our luxury vacation rental portfolio.
The Assistant General Manager will serve as the GM’s right hand in the field and will be responsible for helping lead our hospitality, property operations, guest experience, maintenance coordination, housekeeping, vendor relationships, and asset-protection efforts.
This is an ideal position for an experienced hospitality or property operations professional who enjoys being hands-on, solving problems, leading by example, and taking ownership. You must have prior experience leading a team.
You will spend significant time in the field as a ‘player coach’ inspecting homes, supporting guests and team members, coordinating vendors, addressing operational issues, and ensuring our homes consistently meet InvitedHome’s high standards.
The Assistant General Manager will work closely with the General Manager and team to execute operational strategies, establish and maintain procedures, and ensure the Park City operation runs smoothly during both peak and shoulder seasons.
Key Responsibilities
Leadership & Operations
- Serve as the second-in-command to the General Manager, providing day-to-day operational support and stepping in to manage operations when the GM is unavailable.
- Take ownership of assigned operational responsibilities such as end of the month reporting and ensure tasks and projects are completed on time and to standard.
- Help implement and maintain operational procedures, systems, and controls established by InvitedHome.
- Provide hands-on leadership and direction to housekeeping teams, maintenance partners, vendors, and other operational resources.
- Identify operational issues before they become guest or homeowner issues and proactively develop solutions.
- Help manage priorities and resources during both peak and low seasons.
- Track and communicate the status of home projects, repairs, maintenance, housekeeping, inspections, and other operational initiatives to the General Manager.
- Share Manager on Duty (MOD) coverage and provide leadership and support for guest needs.
Guest Experience
- Help ensure every guest receives a seamless, high-end hospitality experience from arrival through departure.
- Ensure homes are fully prepared and meet InvitedHome standards prior to guest arrival.
- Respond to and troubleshoot guest issues quickly, professionally, and with sound judgment.
- Meet guests in the field when necessary, particularly for select homes or situations requiring additional assistance.
- Monitor daily guest communications through email and/or messaging applications.
- Resolve issues in a manner that protects both the guest experience and the interests of the homeowner and InvitedHome.
Home & Property Operations
- Lead Home Owner communications and relationship building
- Conduct and/or coordinate pre-arrival and post-departure inspections.
- Perform regular home inspections to ensure residences meet quality, presentation, cleanliness, and maintenance standards.
- Perform weekly inspections for homes participating in the InvitedHome HomeCare Program.
- Troubleshoot issues throughout the homes and coordinate appropriate solutions.
- Assist with all aspects of maintenance, housekeeping, and vendor management.
- Monitor the completion of recurring operational tasks including house checks, spa services, housekeeping, repairs, equipment replacement, preventative maintenance, and other home-care requirements.
- Oversee and follow through on fall and spring home projects between peak seasons.
- Assist with asset protection and ensure homes, furnishings, equipment, and amenities are properly maintained.
- Maintain strong relationships with local vendors and service providers and ensure work is completed according to company standards.
Communication & Accountability
- Maintain consistent communication with theta regarding operational issues, guest concerns, projects, and property conditions.
- Escalate significant guest, homeowner, maintenance, or operational issues to the General Manager promptly.
- Maintain accurate records and follow through on assigned projects and action items.
- Add to the established culture of accountability, responsiveness, and exceptional service across the Park City operation.
Required Experience & Skills
- Must be local to Park City, Utah.
- Minimum 2–3 years of experience in hospitality, luxury vacation rentals, property management, hotel operations, or a related field.
- Demonstrated ability to take ownership of operational responsibilities and work independently.
- Previous leadership, supervisory, or team-management experience
- Strong problem-solving and decision-making skills.
- Excellent communication skills, both written and verbal.
- Highly organized with strong attention to detail.
- Experience with software systems such as CRM, guest communications, workflows, accounting, reporting, team collaboration, and smart-home/access systems. Comfortable learning and integrating new platforms to improve operational efficiency
- Ability to prioritize and manage multiple projects and competing demands in a fast-paced environment.
- Valid driver's license, good driving record, and reliable 4x4 transportation.
- Strong local knowledge of Park City and the surrounding area.
- Ability to work effectively with guests, homeowners, vendors, housekeeping teams, maintenance providers, and internal team members.
- Professional demeanor and a genuine commitment to luxury hospitality and exceptional guest service.
Preferred Experience & Skills
- Experience managing luxury vacation rental homes or high-end residential properties.
- Experience leading or supervising hospitality, housekeeping, maintenance, or property operations teams.
- Basic maintenance and home troubleshooting skills.
- Strong knowledge of local contractors, vendors, and service providers.
- Associate's or bachelor's degree in hospitality, business, property management, or a related field.
Physical Requirements
This is a hands-on, field-based position. The Assistant General Manager must be able to:
- Stand, sit, and walk for extended periods of time.
- Reach overhead and below the waist.
- Regularly push, pull, and lift up to 25 pounds.
- Occasionally lift or move up to 50 pounds.
- Bend, stoop, squat, kneel, and twist.
- Walk for extended periods throughout properties and surrounding areas.
- Work outdoors in varying weather conditions, including shoveling snow when necessary.
- Travel between properties throughout the Park City area on a regular basis.
Schedule & Availability
InvitedHome is a hospitality brand, and this is a full-time leadership position—not a traditional 9-to-5 job.
Our operation is active seven days a week, particularly during peak seasons. The successful candidate must have flexibility and availability to support the business outside of traditional business hours, including occasional evenings, weekends, holidays, and Manager on Duty coverage.
At the same time, we believe in a strong team environment: you take care of your responsibilities, and we take care of our team.
