EMPIRE RESIDENCES
Resident Manager
Job Description
REPORTS TO: General Manager
LOCATION: Empire Pass, Park City, Utah
CLASSIFICATION: Staff / Salary
The Resident Manager serves as the full time, on site representative of Empire Residences, responsible for delivering an exceptional living experience for our homeowners while maintaining the property at the highest standard of quality and presentation. This role combines on site building management, owner relations, and food & beverage operations. The Resident Manager is the face of the property’s day to day operations and is expected to maintain a polished, professional presence at all times.
The compensation package includes a one bedroom residence with all utilities, provided as a condition of employment.
Property Oversight & Vendor Management
Conduct weekly inspections of the property—interior and exterior—to ensure all areas are maintained to the standards expected of a luxury ski-in/ski-out residence
Track work orders through completion
Oversee contracted common area cleaning vendors; hold them accountable to defined scope of work, address quality issues, and escalate deficiencies as needed
Oversee contracted snow removal vendor; while removal is contracted, the Resident Manager must be prepared to perform light shoveling on an occasional or emergency basis
Operate company vehicles and equipment safely in all weather conditions; valid driver’s license required
Identify and proactively report opportunities to improve property quality, safety, or presentation
Perform weekly unit inspections of Diversified Property Services managed condos to ensure residences are maintained in excellent condition
Homeowner Relations
Serve as the primary on-site point of contact for all homeowner inquiries, requests, and concerns
Respond to all homeowner communications promptly, professionally, and with genuine warmth; document issues and resolutions
Escalate concerns to the General Manager or appropriate department where needed, ensuring seamless follow through
Foster a welcoming and community oriented atmosphere throughout the property, building authentic relationships with homeowners
Act as a knowledgeable resource on local information including Deer Valley, Park City, and the surrounding region
Maintain strict confidentiality of all owner information, unit access, and residence data
Send regular owner communications and updates as directed by the General Manager
Food & Beverage – Après Ski Program
Coordinate, set up, operate, and break down all aspects of the après ski program, hosted Thursday through Sunday from 4:00 PM to 6:00 PM during the winter season
Plan and forecast food and beverage quantities based on expected building occupancy
Identify and maintain relationships with appropriate food vendors; develop a purchasing strategy consistent with the budget allocated for food service
Create and maintain a rotating menu of high quality offerings consistent with the direction provided by the HOA Management Committee and General Manager
Property Standards & Vendor Oversight
Ensure that all contracted vendors, including cleaning and snow removal, are performing to the standards outlined in their agreements
Conduct regular walk-throughs following contracted cleaning services to verify completeness and quality; provide written or verbal feedback and document recurring issues
Oversee any maintenance sub-contractors working on the property; monitor project progress and ensure completion prior to owner arrivals
Ensure that all work areas, mechanical rooms, and storage areas are kept clean, organized, and code compliant
Team & Administrative Support
Act as a liaison across departments, fostering teamwork and cooperation with all team members
Attend and actively participate in team meetings as required
Maintain a professional, polished appearance and workspace consistent with the standards of a luxury residential environment
Uphold all company policies and standards; provide documentation of issues and resolutions as directed
Perform other duties and responsibilities as assigned by the General Manager
Experience & Skills
Minimum of two years of experience in a hospitality or residential property management role; experience in a luxury or resort residential environment strongly preferred
Strong interpersonal, verbal, and written communication skills; able to engage professionally with high net worth homeowners, vendors, and staff
Food and beverage experience preferred, with the ability to manage a small scale hospitality program independently
Physical & Operational Requirements
Ability to perform occasional light physical tasks; valid driver's license required
Comfortable operating company vehicles in variable mountain weather conditions
Flexible availability including evenings, weekends, and holidays as required by property operations
Must possess a valid driver’s license
Professional Attributes
Polished, professional presence appropriate for a luxury residential environment at all times
Genuine and engaging personality capable of building trust and rapport with a diverse group of owners and guests
Exceptional organizational skills with the ability to prioritize, multi-task, and follow through under pressure
Strong problem solving skills and the ability to remain calm and professional during conflict resolution
High degree of personal accountability; able to work independently and exercise sound judgment without direct supervision
Absolute discretion in handling owner information, unit access, and confidential property data
Empire Residences is a premier ski-in/ski-out luxury condominium community located in Empire Pass at Deer Valley Resort. The Resident Manager is the face of this property. The ideal candidate is a natural relationship builder who takes genuine pride in their environment, communicates with warmth and professionalism, and understands that in a community like this, the quality of the experience is inseparable from the quality of the person delivering it. If you thrive in a setting where your presence, your judgment, and your character matter as much as your skills, we encourage you to apply.
