POC USA, LLC

POC is a Swedish manufacturer of helmets, eyewear, body armor, and apparel in snow sports and cycling with the mission to protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. At POC, we are dedicated to providing extraordinary customer service and creating memorable experiences for our customers. As a Customer Service Specialist, you will be responsible for providing service to POC’s wholesale and eCommerce customers. You will be working closely with POC’s Dealer Service team to oversee management of the sales order book, support customers with warranty, return, and shipping discrepancies. You will acquire a comprehensive understanding of POC products, while also supporting eCommerce customers when needed along with all other initiatives within the greater Customer Service Department and POC Team. Tasks : - Respond to both B2B and online customer inquiries via email and phone. - Resolve customer complaints and issues with...