I Love Vacations

Vacations Rentals & Property Management

Jun 14, 2022
Full time
$38,000 - $42,000 yearly
I Love Vacations 314 Main St, Park City, UT, USA
Seeking a friendly, organized and hard-working individual with versatile customer service skills to ensure that our guests stay is as enjoyable and stress free as possible. Must work well in team setting, but also be independent in staying on task without needing to be micro managed. The Guest Experience Agent will be responsible for handling guest interactions with the highest level of hospitality & professionalism. Accommodating special requests, resolving complaints and suggesting fun activities with preferred vendors. A positive attitude is a must! ESSENTIAL DUTIES AND RESPONSIBILITIES: Answer incoming telephone calls and email inquiries Confirm and process guest check-ins/ check-outs and adapt for any changes Convey enthusiasm to customers and have a genuine desire to be of service Proactively recommend experiences or add-ons that will enhance the clients vacation experience Create and send Introduction Email to upcoming guests Document and confirm any...