$20.00 hourly
Pendry Park City
The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
Hosting and welcoming guests with a friendly and sincere demeanor
Assisting with guest check-in and out process, as well as folios, invoicing and billing
Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations...