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The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the Front Office, leading by example and setting a high standard for service excellence. This individual will supervise front desk staff, assist in guest services, and manage day-to-day operations while promoting teamwork and adherence to operational procedures.   ESSENTIAL FUNCTIONS: Guest Experience: Help guests discover their “Wanderlust” experience by providing exceptional customer service, engaging with guests, and addressing their needs with sincerity. Resolve guest complaints and concerns by going above and beyond to ensure guest satisfaction and "WOW" moments. Front Desk Operations: Supervise the daily shift process, ensuring all front desk team members follow standard operating procedures (SOPs). Perform pre-assignment of hotel rooms, ensuring VIPs, repeat guests, packages, and special requests are properly handled. Manage the house bank and perform...