$64,000 - $66,000 yearly
Black Rock Mountain Resort
As the heart of our front office operations, the Front Office Manager ensures every guest experiences a seamless and unforgettable stay. This role combines leadership, operational expertise, and a passion for hospitality to deliver the “Wanderlust” experience our guests seek. You will lead, inspire, and develop a dynamic team while maintaining the financial health of the department through effective resource management and revenue optimization.
ESSENTIAL FUNCTIONS:
Lead and Inspire
Develop, mentor, and coach a team of Front Desk Agents, Bell Staff, and Shuttle Drivers.
Implement training programs, coaching plans, career development pathways, and recognition programs.
Operational Excellence
Oversee daily front office operations including room inventory, reservations, and pricing strategies to maximize revenue.
Actively participate in Revenue Optimization meetings.
Manage departmental budget, monitor labor costs, and track spending...
