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Pendry Park City
Nov 16, 2023
Full time
Front Office Agent
$20.00 hourly
Pendry Park City
The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives Hosting and welcoming guests with a friendly and sincere demeanor Assisting with guest check-in and out process, as well as folios, invoicing and billing Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations...
Pendry Park City
Nov 18, 2023
Full time
Housekeeping Coordinator
$21.00 hourly
Pendry Park City Park City, UT, USA
SUMMARY The Housekeeping Office Coordinator position is responsible for providing office coverage and clerical support to the Housekeeping department and Director of Housekeeping at all times; monitoring property management systems, updating room statuses and providing other administrative duties. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction Dispatching all internal and external customers and Housekeeping needs to departmental staff Producing daily assignment sheets and boards Monitoring and updating room statuses in hotel property management system Entering Engineering work orders into HotSOS Systems Completing all necessary paperwork and...
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