Biohacker Technician - Upgrade Labs Park City

$20.00 - $25.00 hourly
  • Upgrade Labs
  • 6030 Market Street Ste 135, Park City, UT, USA
  • Jun 26, 2024
Full time Franchise General Business Professional Services

Job Description


Position: Biohacker Technician

Reports To: General Manager

Location: 6030 Market St. Suite 135, Park City, Utah 84098

Job Type: Full-time or Part-time

Upgrade Labs is… The world’s first Human Upgrade ™ Center. We use data, technology, and the power of biohacking to upgrade your biology to make you smarter, faster, stronger, and more resilient in less time than you spend at the gym today. It’s you, upgraded. Our

Biohacker Technician (BHT) will… Be an energetic team member who will assist with running a one of a kind high-tech establishment to help clients upgrade their lives. A BHT will consistently deliver world-class service and foster positive customer satisfaction and loyalty at Upgrade Labs. The right person will have knowledge of the Upgrade Labs’ approach to overall health and maximizing performance as well as a passion for helping people realize their potential. You also have the ability to prioritize your time and work in a highly efficient manner.

Key Responsibilities of the position… 

  • Serve as the first point of contact and warm welcome for all walk-in and Lab’s members
  • Provide high level customer service and hospitality to clients
  • Answer incoming calls and respond to inquiries
  • Handle facility membership database, register new clients, receive membership payments and maintain client base
  • Manage register, merchandise, and membership transactions
  • Guide customers with regards to the latest center promotions, membership discounts, and/or special events
  • Schedule client appointments, communicate information regarding membership status, and resolve membership issues or inquiries
  • Educate clients about the ongoing benefits of using Upgrade Labs to biohack their way to optimal brain, body, and life performance
  • Provide world-class tours to potential new clients, educating them on the principles of UpgradeLabs
  • Safely run clients through services
  • Complete opening/closing procedures and daily tasks assigned by Store Manager
  • Complete hourly facility checks to ensure the facility is clean, stocked, and presentational for all clients
  • Assist with community outreach and events to spread the Upgrade Labs love!
  • Uphold a high level of confidentiality and discretion
  • Work as a cohesive team with all Upgrade Labs team members to ensure efficiency and camaraderie
  • Maintain the distinct Upgrade Labs aesthetic, appearance, atmosphere and culture
  • Other tasks assigned by Manager

Qualifications are… 

  • Able to work on site at the Park City Upgrade Labs center
  • Schedule: Availability to work any day/time of the week, no restrictions
  • Customer service experience
  • The ability to prioritize and multi-task within a fast-paced environment
  • Action oriented: initiate tasks and perform duties without direction
  • Health and fitness enthusiast and/or biohacking fan
  • Strong verbal and written skills
  • Friendly, outgoing, and energetic personality – you can talk to anyone!
  • Team-oriented and collaborative
  • Ability to meet the physical requirements of the job including standing for up to 8 hours, occasionally sitting, walking, kneeling, and reaching, lifting or moving up to 25 pounds

Does this describe you… 

  • You have good knowledge of the Upgrade Labs approach to high performance and a passion for helping people realize their potential
  • You possess exceptional customer service skills and care deeply about each client’s experience and results
  • You are excited to learn more about biohacking and how to upgrade a client’s brain, body and life
  • You prioritize your time and work in a highly efficient manner


  • $20.00 to $25.00 per hour
  • Monthly performance-based commissions

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company. 

Upgrade Labs is an Equal Opportunity Employer