The Receptionist Team at High West is the heart and soul of our company. You're often the first interaction our guests have with the company and you set the tone for an epic guest experience right from the get go! This position supports High West Distillery & Saloon by delivering a welcoming experience and world class hospitality to all of our guests, both internal and external. This will be accomplished through an unwavering focus on hospitality, teamwork, communication and passion for High West.
We have seasonal and year-round/benefited opportunities available to discuss.
Answer incoming telephone calls on a multi-line phone system and forwards calls to the appropriate personnel or department. Answer questions about the organization and provides callers with address, directions, and other information. Work with reception team to deliver world class hospitality while creating a 5-Star experience for all High West’s guests, internal customers and Park City locals.
Create and maintain a high-level of consistent, accurate, and timely communication of information regarding guests and reservations between all Hospitality & Operations workgroups.
Work with management staff to create and implement standard operating procedures at the Saloon to deliver a highly satisfied guest experience.
Sorts and distributes incoming mail; processes outgoing mail.
Orders supplies as directed.
Maintain High West Distillery & Saloon phone list.
Keeps common work areas organized (i.e. break area, locker room, office supply storage).
Performs other clerical duties as needed, including writing letters, filing, and photocopying.
Assists with event coordination and communications (i.e., wellness events, promotional events).
Follow safe operating procedures, support safety programs and policies to safeguard personal safety, company property, environmental and team member’s safety.
Responsible for compliance with CBI sustainability policies and practices which are economically viable, socially acceptable and environmentally sound. This is done by supporting programs at each location for conservation, energy efficiency, and recycling, which are critical for our operations to achieve tangible environmental results.
Special projects and other responsibilities as assigned.
Ability to handle stressful customer interactions in a positive and pleasant manner.
Professional communication skills over the phone, via email, and face-to-face.
Be highly organized & detail oriented, with focus on follow through.
Ability to multi-task, work independently, and in collaborate with teams.
Ability to work efficiently with appropriate time management and prioritization ability.
Ability to work a mixed schedule of days, nights and weekends.
Proficient in Microsoft Office.
Approximately 1-2 years of hospitality and customer service background.
Desire for personal and professional growth.
Physical Requirements/Work Environment:
Works in warm/cold climates
Works in high places
Works on wet surfaces
Is exposed to loud noise, fumes and/or toxic chemicals
Works near moving, mechanical parts and lift truck traffic
Must be able to move up to 55 lbs
Must be at least 21 years of age. Must be able to sit and/or stand for long periods of time and work on a computer for extended periods. Lifting may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.