Service Writer

$50,000 - $65,000 yearly
  • Weller Recreation, LLC
  • 936 West 200 South, Kamas, UT, USA
  • Feb 02, 2024
Full time Automotive Customer Service Sales Skilled Labor

Job Description

The Service Department at Weller Recreation is a newer facility filled with industry leading Service Professionals. As a Service Advisor, you will be responsible for various duties involved with gathering customer and vehicle information, creating repair orders, and dispatching work to the technicians.

The ideal candidate for this position is passionate about the industry or the brand, has exceptional customer service/problem solving skills, is detail oriented and has basic technical understanding. Learn as you go! Join us and receive on the job training from our team of powersport experts.

Responsibilities and Duties

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing parts, supplies, and labor, and collecting payment.
  • Prepare accurate repair orders (RO), obtaining approval signatures and entering RO into Dealership Management System.
  • Communicate additional repair and service needs to the customer based on vehicle inspection and engage in suggestive selling techniques to encourage additional parts/accessories.
  • Keeping customer informed of service specials, completion times, and service expenses.
  • Schedule appointments, answer phones and collect funds for services performed.
  • Assist with the coordination of alternate transportation including vehicle pick-up and/or drop-off request with the Service Manager.
  • Actively engage with the Sales Department to schedule and complete Internal Service Work on a daily basis.

Qualifications

  • Previous Service Advisor experience preferred but not required.
  • Basic mechanical understanding of Powersport vehicles.
  • Automotive or Powersports experience preferred.
  • Excellent customer service abilities.

Schedule

  • Primarily week days with alternating every other Thursday and Saturday

Job Specifications

  • Pay: Hourly PLUS monthly incentive pay for efficiency