SUMMARY

The Housekeeping Office Coordinator position is responsible for providing office coverage and clerical support to the Housekeeping department and Director of Housekeeping at all times; monitoring property management systems, updating room statuses and providing other administrative duties. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction
• Dispatching all internal and external customers and Housekeeping needs to departmental staff
• Producing daily assignment sheets and boards
• Monitoring and updating room statuses in hotel property management system
• Entering Engineering work orders into HotSOS Systems
• Completing all necessary paperwork and other administrative duties
• Assisting in maintaining high morale level in the department by displaying a positive attitude

QUALIFICATIONS

• High school or equivalent education required
• Must possess proficient computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Delphi
• Minimum of two years’ experience in customer service
• Ability to communicate clearly and speak, read, write and understand English
• Prior hospitality experience preferred

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.