We are looking (and even offering a $500 signing bonus!) for enthusiastic Retail Associates (for both part-time and full-time roles), experienced in retail and/or the outdoor industry for this not-just-a-job. You will be in good company; many of our team members stay and ride with us for decades and thrive off the fulfillment of keeping customers happy and inspired for their next adventure. Making sure our guests are fully prepared for their next ride will be your highest responsibility. This role will also support store management with all the usual retail tasks – including receiving product, stocking, pricing, some cleaning, and of course, outstanding customer service.
Customer Service
Focuses on building a customer for life during every customer interaction
Demonstrates in-depth knowledge of PEARL iZUMi products
Achieves daily sales goals on a regular basis
Meets standards for items sold per transaction (IPT’s), set by store manager
Honors our lifetime warranty and makes the greatest effort to enhance the customers perception of the PEARL iZUMi brand even when they are returning product - make it simple for the customer
Understands all policies and procedures outlined in the Retail Operations Manual & Employee Handbook
Store Operations
Arrives for and leaves work as scheduled every day; and properly records hours worked in ADP
Notifies manager on duty before the start of scheduled shifts if there is any issue with reporting to work on time
Maintains stock according to standards outlined by store manager
Assists with execution of physical inventories
Assists manager with supply and merchandise orders as requested
Follows all company policies and procedures as outlined by the Store Manager; asks for additional training on processes and procedures which are not understood
Protects the assets of the company
Calls Manager or Assistant Manager immediately in any emergency situations; contacts the Sr. Retail Manager if the Manager or Assistant are unavailable
Visual & Merchandising
Maintains corporate visual and merchandising standards
Ensures all signing and merchandising represents the PEARL iZUMi Brand as the premier cycling brand
Eliminates anything that visually detracts from the PEARL iZUMi brand in the store
Team Responsibilities
Demonstrates good teamwork tact and professionalism in all interactions with all team members and customers
Represents our brand consistently in all communications. Every communication should flawlessly represent our brand image
Other Duties and Responsibilities
Performs other miscellaneous duties as requested by Store Manager and Assistant Manager
Performs other duties as assigned/requested by the Sr. Retail Manager
Job Qualifications:
You have at least 6 months retail experience
Bonus: You have footwear or outdoor apparel experience
You have proven sales experience and hitting sales goals
You strive to provide quality service to every customer
Bonus: you are passionate about cycling whether it be road, mountain, or commuting on a fixie – all are great!
You have superb written and oral communication skills
You are able and willing to stand on your feet all day and lift up to 35 pounds on a regular basis
You have a flexible schedule and are available to work weekends, holidays, evenings, and peak retail time periods
