Reservations Coordinator

  • The National Ability Center
  • National Ability Center, Park City, UT, USA
  • Aug 06, 2021
Full time Nonprofit-Social Services

Job Description

The Reservations Coordinator is a leader in the areas of individual and group reservations, customer service, and office administration. This position supports and coordinates all aspects of the participant’s experience ensuring the best outcome for all participants utilizing the National Ability Center. A primary function of this and every position at the National Ability Center is to ensure that each member, guest, and visitor receive the highest caliber of service. 

Major Tasks and Responsibilities

• Oversee & support the processing of group and individual reservations through our online portal, scheduling, billing, and the collection of required documents

• Utilize Salesforce to build campaigns, appointments, and create opportunities

• Act as the liaison between program managers and participants to promote and sell appropriate programs for individuals’ and groups’ specific needs and/or adaptations

• Collection of payment in a timely manner and tracking on and following up with accounts receivable

• Provide pre-arrival confirmation letters and maintain a relationship with the customer throughout the entire registration process

• Ensure the input of high-quality participant data, maintaining filing systems for all registrations/ensure paperwork is compliant

• Check in participants and groups, ensuring attendance is completed for all experiences

• Consistently deliver a high-quality customer service experience  

• Administer guest/visitor-specific marketing materials and be prepared to answer questions about all aspects of the organization including, but not limited to programs, tours, fundraising events, and volunteer opportunities

• Support organization with running/editing reports/routine database cleanup projects 

• Field questions from stakeholders and communicate pertinent program related feedback to appropriate program team members and track it accordingly

• Create a nurturing, positive and professional environment while promoting policies and procedures among staff, volunteers, and community members

• Provide leadership in strengthening internal communications with staff at all levels 

• Participate in and contribute to the training of all new employees and volunteers

• Oversee appearance, organization, maintenance, and safety of the reception area, lobby, front desk, and copy area

• Participate as a volunteer or instructor on programs

• Oversight of National Ability Center merchandise and physical/online store

Requirements:

· Strong computer skills including intermediate or high-level proficiency in Salesforce, Microsoft Outlook/Word/Excel, and Zoom

· Strong organizational and communication skills, both written and verbal

· Must have the ability to perform job functions effectively and provide excellent internal and external customer service amid high volume of interruptions and noise

· Demonstrated ability to work productively and collaboratively within a team

· Excellent interpersonal communication, relationship building, and stewardship skills; ability to personally connect with, network and engage diverse groups of internal and external stakeholders

· Flexible with strong work ethic and an entrepreneurial spirit to accommodate multiple responsibilities and shifting priorities

· Commitment to delivering high-quality work aimed at results

· Strong commitment to providing excellent Customer Service

· Accountable to organizational and personal goals and objectives

· Ability to positively receive and provide job coaching for personal development

· Experience with individuals with disabilities and adaptive programming and equipment preferred

· Experience with online registration systems and/or check-out systems preferred

· Ability to work weekends and evenings as scheduled

Benefits

· Medical, employer contribution to HSA, dental, long-term disability, life insurance and optional vision, short-term disability and other benefits