IT Coordinator II

$55,553 - $69,430 yearly
  • Park City Municipal Corporation
  • 1053 Iron Horse Drive, Park City, UT, USA
  • May 05, 2022
Full time Information Technology

Job Description

Under general supervision from the Intelligent Transportation Systems (ITS) Program Manager performs the full range of installation, repairs, and maintenance on a variety of ITS and IT-related equipment on Transit and Fleet vehicles and City assets.

EXAMPLES OF TYPICAL JOB DUTIES

Work on Transit vehicles and dispatching software to ensure all systems are working properly and transit assets are available for use. This is accomplished mostly through responding to issues submitted to the Transit Help Desk system regarding CAD/AVL software and hardware, video surveillance software and hardware, two-way radios, people counting hardware, and public-facing transit information sources.

Work with Transit Manger and Transit Service Planner, to ensure transit service goals can be supported by technology functionality and configuration.

Maintain, troubleshoot, install, and configure Microsoft Windows computing hardware and software.

Configure TCP/IP networks to communicate between Transit vehicle hardware components, ITS hardware, and City IT network infrastructure.

Install various ITS hardware in a variety of locations: network equipment in buildings and vehicles, bus stop signage, solar panels and backup battery systems, cellular modems/routers, two-way radios, CAD/AVL computers and hardware on buses, video cameras, etc.

Program and update transit bus destination signs using vendor-provided software

Work with Fleet department to ensure mechanics can access vehicle diagnostics via computer connections to vehicles and access to fleet maintenance software and resources.

Support SLA’s for transit help desk tickets via JIRA software and appropriate responses to requests.

Ensure all City and departmental safety policies and procedures are adhered to in day-to-day operations.

Other duties as assigned or directed.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to communicate clearly via any needed medium or context (orally, written, technical documentation, etc.)
Ability to understand at a detailed level the architecture and function of technical systems and the ability to use that knowledge to troubleshoot and resolve problems within those systems (“systems thinking”)
Ability to follow instructions, both verbal and written, and adhere to a given plan
Self-Starter: Ability to independently identify and prioritize tasks that need to be accomplished, especially when no set plan has been decided on and no managerial oversight is present
Ability to be creative in approach/method/solution even when constrained within the rules and context of a technical system
Proficiency in Microsoft Windows computing environments, including installing, configuring, and using software tools and administering user account access
Proficiency with the basics of TCP/IP networks, including experience with remote access to computing environments and experience configuring network adapters
Experience working with third party support to open, troubleshoot, and successfully resolve system support cases
Possess at least basic experience troubleshooting electrical wiring connections (demonstrate some experience having installed electrical/tech components, soldering, and repairing wiring, replacing connectors, using a multi-meter)
Basic Proficiency with SQL programming language
Demonstrate an ability to navigate unfamiliar software through contextual interpretation and drawing on skills/understanding developed from experience in other packages
Demonstrate willingness to work as part of a team, a focus on working effectively rather than fomenting interpersonal dramas, as well as the ability to effectively work independently also
Ability to establish and maintain effective working relationships with employees, other divisions, and the public.
Ability to communicate effectively
Ability to work collaboratively in a self-managed team environment
EDUCATION AND/OR EXPERIENCE

Required:

Graduation from a two-year technical college with a certificate in IT-related skills or undergraduate degree in computer science.
Demonstrated ability to use tools to test, troubleshoot, and repair IT and electronic equipment especially low voltage automotive systems.
Valid Utah driver’s license
Preferred:

Intermediate to Advanced Microsoft Windows OS and software skills
Intermediate to advanced TCP/IP networking knowledge and configuration skills
Intermediate to advanced SQL programming skills
Advanced MS Excel skills (data manipulation, macros, VBA, etc.)