Owner & Guest Service Agent at The Deer Valley Club

$15.00 hourly
  • The Deer Valley Club
  • Nov 10, 2021
Full time Hospitality-Hotel

Job Description

PURPOSE OF POSITION:  To ensure guest, owner and employee satisfaction by fulfilling the Deer Valley Difference.  We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.

Perks & Benefits:Ski for Free, employee ski locker with ski in ski out access & parking while skiing!!, 401K, Health Insurance, Retail & Restaurant Discounts, and More!

Contact Information

Name: Jay Bankson

Email:jbankson@thedeervalleyclub.com

Phone: 435 647-0055

JOB DUTIES AND RESPONSIBILITIES:

  • Check owner and guests in and out of The Deer Valley Club
  • Answer the phone in a professional manner
  • Help guests with directions, information and instructions
  • Concierge duties including making reservations for transportation, restaurants and activities
  • Assist guests with luggage
  • Grocery delivery to rooms
  • Settle guest balances upon departure
  • Handle cash and credit card transactions
  • Other duties and responsibilities as assigned

SPECIFIC JOB REQUIREMENTS: 

  • Exceptional administrative and organizational skills
  • Working knowledge of Deer Valley and  the Park City area
  • Ability to provide excellent and specialized customer service for owner/guest
  • Competent using the following computer software: internet based software programs, Microsoft outlook, excel, word and point of sale systems
  • Follow prescribed formats for writing documents and presenting information to others
  • Ability to handle cash transactions and balance accounts at the end of each shift
  • Perform multiple tasks and prioritize in order to meet changing job conditions
  • Ability to maintain composure under pressure
  • Recognize and initiate best hospitality practices; self-motivated, able to solve practical problems