Reservation Agent

$14.00 hourly
  • All Seasons Resort Lodging
  • Remote
  • Oct 11, 2021
Full time Hospitality-Hotel

Job Description

Earn $14/hour + incentives/bonus

The ideal candidate for this role is a highly motivated, creative problem solver who enjoys helping and directing customers to their optimal vacation lodging. As a reservation agent at All Seasons Resort Lodging, you’ll handle inbound calls, chats, and emails from potential and current guests.

An essential skill to this role is quickly assessing the needs of guests and offering solutions from our large portfolio of vacation rentals. Someone who understands the competition in the marketplace and can clearly explain to potential guests the advantages of staying with All Seasons Resort Lodging will excel in this role.

Training for this position will take place in person in Park City. Full training will take approximately one month. After training is complete, this is a work-from-home position with the exception of 3-4 in-office days per month.

Core Responsibilities

  • Process all reservation requests, changes, and cancellations received
  • Identify guest reservation needs and determine appropriate lodging
  • Explain special rates and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Utilize sales techniques to maximize revenue
  • Professionally handle escalated situations while following internal procedures
  • Audit reservations received by third-party sources

This is not an exhaustive list of role responsibilities. This outline indicates the major responsibilities of this role on a regular basis

Job Requirements

  • Friendly and professional communication
  • Tech-savvy
  • Excellent time management and organization
  • A private workspace with the ability to eliminate outside distractions
  • Hard wired high-speed internet
  • Portable computer with Intel processor
  • Reliable transportation to Park City for in-office days

Bonus Points For

  • Travel and hospitality experience
  • Skilled in Microsoft Excel
  • Sales experience

Compensation and Benefits

  • Full-time employment
  • Hourly pay based on experience + performance-based incentives
  • Opportunity to work within a rapid-growth, dynamic, fun, and relaxed company
  • Friends & Family discounts on lodging
  • 401K plan
  • Access to healthcare
  • Paid vacation and wellness days
  • Ski benefits

All Seasons Resort Lodging recognizes the value of diversity and strives to be an inclusive place for all. We are continuously working to recruit and hire diverse applicants, create a strong culture of belonging, and value each employees’ authenticity, perspectives, and experiences.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. Interviews will be conducted in person in Park City.